Report content

Tideway is used by freelancers and studios to send invoices, proposals, and files to their own clients. Some of that is reachable through a link, which means you may have landed on a Tideway page without ever having a Tideway account.

If something hosted on Tideway, or reachable through a Tideway link, looks unlawful or abusive, this page is how you tell us. You do not need an account, and we act on reports from anyone.

The binding version of everything below is in our Terms of Service, under Reporting content and Content you host through Tideway.

• copyright@tideway.co — copyright and trademark claims, including formal DMCA notices and counter-notices.
• report@tideway.co — everything else: phishing and payment-redirection fraud, malware, spam sent through Tideway, impersonation, illegal content, or a share link that should not exist.

Not the right address? A question about a charge on your own card goes to billing@tideway.co; a request about your personal information — access, correction, deletion — goes to privacy@tideway.co; anything else about using the product goes to support@tideway.co. Sending to the wrong one only slows your report down.

If someone is in immediate danger, contact your local emergency services first. We are a small team and we do not monitor these addresses around the clock.

A report we can act on without writing back to you contains:

• The link. The full URL of the page or file. This matters more than anything else on the list — without it we often cannot find what you are describing, because the content is not public and we cannot search it.
• What is wrong with it, in your own words, and which law you are relying on if you are naming one.
• Enough detail to assess it. If the page impersonates a business, tell us which one and how you know. If it infringes your work, tell us where the original is.
• Your name and a working email address, so we can confirm receipt and tell you what we decided.
• A good-faith statement that what you have told us is accurate and complete, as far as you know.

We normally pass a report to the account holder so they can respond to it. Tell us if you need your identity withheld and we will, unless the law requires otherwise.

A formal notice under the United States Digital Millennium Copyright Act must contain all six elements below. A notice missing any of them may not count as valid, so please include each one even where it feels redundant:

1. Your physical or electronic signature, as the copyright owner or someone authorised to act for them.
2. Identification of the copyrighted work you say has been infringed.
3. Identification of the material you say infringes it, with enough information for us to locate it — in practice, the URL.
4. Your address, telephone number, and email address.
5. A statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorised to act on the owner’s behalf.

Designated agent
Copyright Agent, Errant Technologies Inc.
422 Richards St, Suite 170
Vancouver, BC V6B 2Z4
Canada
copyright@tideway.co

Please do not send a notice you know to be wrong. Misrepresenting that material is infringing — or, in a counter-notice, that it was disabled by mistake — carries liability for damages under 17 U.S.C. §512(f). If you are not sure whether a use is licensed or fair, take advice before you send.

We will tell you what we did, why, the ground we relied on, whether an automated check flagged it, and how to challenge the decision. If a copyright notice caused it, we send you a copy of that notice.

A counter-notice goes to the designated agent above and should contain:

1. Your physical or electronic signature.
2. Identification of the material and where it appeared before it was disabled.
3. A statement, made under penalty of perjury, that you believe in good faith the material was disabled through a mistake or a misidentification.
4. Your name, address, and telephone number.
5. Your consent to the jurisdiction of the federal court for the district where you live — or, if you live outside the United States, of any judicial district in which Tideway may be found — and your agreement to accept service from the person who sent the notice.

Where the law provides for it, we may restore the material between ten and fourteen business days later, unless we are told that court proceedings have been started.

For anything that is not a copyright matter, appeal to legal@tideway.co and a person will review it. Neither route removes a right you have to go to an out-of-court dispute settlement body or to a court.

We confirm we have your report, assess it in a timely, careful, and non-arbitrary way, and tell you what we decided. Where we act, we use the narrowest measure that addresses the problem. Usually that is stopping the single link the material is reachable through, which takes effect immediately and leaves the rest of that account working. Where the problem is the account rather than one link — phishing, fraud, malware — we stop every public link it has, stop new uploads, or suspend it outright.

Content that sexually exploits or abuses a child is reported to the relevant authority and the account is terminated. That response is not graduated and there is no appeal from it.

We keep a record of the copyright notices we act on, and it is our policy to terminate, in appropriate circumstances, the accounts of people who repeatedly infringe.